DELIVERY AND RETURNS

Order processing, delivery, time limits, costs

1. The processing time, defined as the time needed to prepare the Goods for shipment, shall be specified in the Order Confirmation each time. The Seller shall make every effort to produce the Goods within the agreed time limit. However, as the Goods are produced to order, delays may occur for reasons beyond the Seller’s control.

2. If the Seller becomes aware of a delay in the delivery of the Goods, the Buyer shall be immediately informed thereof.

3. Delivery and/or order processing times and other sales terms and conditions may be changed, also after the Buyer has placed an order and accepted it, in particular due to Force Majeure, other circumstances beyond the Seller’s control, changes in the market situation, or legal regulations.

4. In the event that the order (also an order accepted for processing) cannot be processed, the Buyer shall be immediately informed of the circumstances preventing this. If the order cannot be processed, the Buyer, within 7 days of receipt of the relevant information, may either modify the order and have the amounts paid credited to the new order, or withdraw the order and have the amounts paid refunded.

 

Warranty and complaints

1. The warranty for the Goods shall be granted by the Seller under separately agreed conditions and only upon the Seller’s explicit statement of warranty.

2. Warranty terms and conditions are defined separately for each item of the Goods. Warranty information for the Goods shall be attached to the Goods. It is also possible to refer to the Website to find warranty information.

3. Any complaints shall be sent to the Company’s address or by email to Info@aurumbloom.com

4. Complaints shall be considered within 14 days of their receipt. The complainant shall be informed about the manner of processing the complaint in the form in which the complaint was submitted.